Tough Sell

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There’s nothing, absolutely nothing, that BP could say in an ad that would change my thinking about the oil business or prompt me to buy BP gas. So it’s hard to fathom why BP continues to run so many expensive ads in the midst of the unchecked disaster in the Gulf of Mexico.

But then, I’m probably as naive about advertising as I am about the oil business. I can’t honestly recall ever doing anything at the suggestion of an ad – except, perhaps, arrive at a movie theater at the proper time. That’s a powerful statement considering more than $100 billion is spent on advertising in the U.S. each year.

Not to say all ads are bad. Some, like the radio spots that feature the humorist Tom Bodett have put a smile on my face for years. I love the sappy music, and I enjoy hearing Mr. Bodett say, “We’ll leave the light on for ya.” But I’ve never stayed at Motel 6; never even considered it. All the ads have reminded me is that if I ever run into Tom Bodett in a bar I’d like to buy him a drink.

I love the fact that Dos Equis beer has used its ad dollars to identify the world’s most interesting person, albeit a fictitious fellow, and I applaud the fact that he’s honest enough to say, “I don’t always drink beer.” It’s particularly impressive that these entertaining ads survive despite press releases like the one from Dos Equis Brand Director Paul Smailes that includes in a single paragraph: “strategic understanding of the brand platform,” and “strong digital and social media experience.”

Ironically, Mr. Smailes uses the very sort of obnoxious PR thinking that seems absent in his commercials, but must be exactly what BP’s ad team is talking about. Regardless, I’ve never tried the beer.

Nor do I buy much Corona, although its ads set some kind of record for televised tranquility. The current batch feature folks on a beautiful beach, never saying a word. In one spot a guy is so blissed out he throws his cell phone into the ocean.

A woman I work with said she really enjoys a Huggies commercial for designer diapers with the tag line: “You’ll never look so good pooping in your pants.” Would this influence a diaper purchase? No.

My wife expressed fondness for a commercial touting the virtues of cotton, in which the actress Zooey Deschanel wears quirky, slightly retro cotton ensembles. Ever buy anything made of cotton as a result of the ad? Nope.

What’s not to enjoy about the Mac vs. PC commercials? My hunch, however, is you’re either a PC person or a Mac type, and casting two lovable guys in the roles of digital devices isn’t going to change that.

So, what hope does BP possibly have in swaying public opinion by boasting about its attempt to deal with disaster in the Gulf of Mexico by running ads that foolishly state, “our efforts will not come at any cost to taxpayers”? And, the insulting pledge to honor all “legitimate” claims?

Adweek magazine was kind in a headline that reported, “BP’s ‘Apology’ Ad Not a Complete Disaster.” The magazine notes that although BP’s TV commercial rated “average” with viewers, “many consumers expressed their anger and unhappiness with BP.” No kidding.

BP shot its commercial on a pristine beach with no tar balls or oil-coated pelicans in sight. President Obama expressed disappointment that BP would squander time and money on rehabilitating its image at a time when the last thing needed is public relations.

In 1989 when the Exxon Valdez spilled 11 million gallons of oil into Prince William Sound, the company spent $1.8 million on a newspaper ad that offered regret, but no acceptance of responsibility. “The accident has been receiving our full attention and will continue to do so,” said the ad about the largest spill in U.S. history.

In its current print ad, BP pledges, “We will get this done. We will make this right.” One fears that they’re talking about developing a successful commercial, not cleaning up the oil. I’m still not buying.

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Peter Funt writes about newspapers at: www.FuntonFronts.com.

Peter Funt may be reached at: www.CandidCamera.com.

©2010 Peter Funt. This column is distributed exclusively by Cagle Cartoons, Inc. newspaper syndicate. For info call Cari Dawson Bartley at 800 696 7561 or e-mail [email protected].

Peter Funt is a writer and public speaker. He’s also the long-time host of “Candid Camera.” A collection of his DVDs is available at www.candidcamera.com.


Comments

17 responses to “Tough Sell”

  1. Cal Avatar
    Cal

    BP produces and refines. It doesn't distribute. All BP stations are owned independently from the company namesake.

    http://www.npr.org/templates/story/story.php?stor

    All you're doing is punishing the business men and women who own the stations. I've never bought regularly from BP but I won't avoid them because of the spill. This is typical knee-jerk reaction to a very serious issue. We need oil. We need gas. We need to clean this up and make sure it doesn't happen again.

    Other than venting your spleen I'm not sure what your point is except to say you're mad at BP. Got it. Now write something valuable or at least interesting.

  2. Amilam Avatar
    Amilam

    The article suffers a bit from Rooneyism in which we are over indulged with details to the author's personal likes and dislikes, but it has a solid point:

    Unless we make it clear to these companies that following safety protocols has a financial incentive beyond federal fines (a non existent threat under Republican tenors) these companies will continue to pursue short term gains in lieu of safety.

  3. Glennis Avatar
    Glennis

    I agree that boycotting BP would most likely result in punishing the innocent gas station owners who had nothing to do with any of this; much like the knee jerk reaction of the drilling moratorium. I disagree with Amilam, who seems to think that only Republicans are at fault for turning a blind eye to safety lapses of these companies. The federal government, with both parties at the helm, dropped the ball. And both parties are up to their greedy eyeballs in oil money…..along with money from any source from which they can extract it. I haven't seen any of the Democrats (nor the Republicans) putting the substantial sums they received from BP into the pot to help those whose livlihoods are affected or the cleanup of the region.

  4. Glen Avatar
    Glen

    Glennis is on the money. So are many of our elected representatives of both parties. Still, the Republican Party seems largely under the control of the oil industry, their leadership has been doing the "Tiny Tim" routine of tiptoing through the tulips. The Democratic Party simply has a signficant minority blowing oil. One thing for sure, big oil has controlled relevant legislation in both houses of Congress for quite a long time. In this they have a lot in common with our financial sector and the NRA. Money talks, the public interest be damned.

  5. michiganruth Avatar
    michiganruth

    caring about branding and strategic positioning is "obnoxious PR thinking"? it's clear that this writer is clueless about the advertising world.

    it's also clear that he fancies himself too smart to be "taken in" by advertising. yeah, ok…just keep telling yourself that. the fact that he can spout off about all these particular spots in detail means his brain is getting the message, even if he doesn't realize it.

  6. CaptEagleheart Avatar
    CaptEagleheart

    I totally agree with Cal & Glennis: The western world needs oil to operate, and greed is at the very heart of it all. (Republican or Democrat) If not BP, someone else will supply the need. We are all at fault for being so dependant on oil, and not developing a serious solution. That’s why we are at the will of greedy oil companies (politicians) and unstable societies (the Middle East). Condemning BP for it ,…it’s like cursing drug dealers for providing the very drugs we command from them.

  7. Bob Anderson Avatar
    Bob Anderson

    We actually do "need" oil…no one is going back to besswax candles anytime soon – I hope! And we do "need" to drill for oil…just accept it.

    What we do NOT need are any more elected officials taking oil-money or apologizing to oil companies. They pay us – the government – damned little for the oil they take from our puiblic lands.

    And we do NOT need any more government employees giving the oil-drillers a "pass" on safety inspections – if anything we need tougher adherence to the exact letter of the law…or more!

    Bitch and complain all you want….we are all in this little lifeboat together with the sea-turtles and the pelikans…and if any of you dispute that or don't "get iot" then I say get out of the boat…if you can!

    P.S. We DO need "spell-check" in this comment box….a lot more than we need an additional "security check" at the end after we logged in!! HellO!!?

  8. warpoor Avatar
    warpoor

    Yet we buy wars all the time with hardly any ads except constant news stories in all media and constant politicians running to its support. We can be stampeded by a constant barrage of somehing HAS to done stories and year upon year of defense spending that equals the rest of the world combined with nary a whimper as our own country rots and decays and soldiers bleed and die and innocent civilians are collateralized… now that is the power of advertising…

  9. mole Avatar
    mole

    I've never seen the BP ads. I watch very close to zero commercial television, the exception being Jeopardy, and I use my PVR to skip the commercials. I am out of the loop when I'm in a social situation where people are discussing their favourite commercials. It's beyond me, but to each his own.

    I don't buy Esso (that's the Canadian version of Exxon) because of their refusal to accept responsibility for the Valdez disaster. I don't buy Shell because of their plunder of Nigeria and murder of Ken Saro-Wiwa. But I also am quite aware that I'm "tilting at windmills" and the "no name" gas station down the street is probably getting their gas from both of these companies as well as from BP.

  10. Polara Avatar
    Polara

    I've always wondered how many other people there were besides myself who rarely–if ever–make a purchase based on ad seen on TV or a spot heard on the radio (or from of the myriad online messages). I can honestly say, w/ the exception of one or two minor purchases (the tomato growing "Topsy Turvey" being one of them–and it really DOES work great!) I have never bought anything just because of an ad. That being said, BP's efforts are probably aimed more at institutional investors and really about trying to prop up its sliding stock price. I very much doubt that these crappy "feel good" ads will be able to significantly sway the general public's' opinion one way or the other…After all, Exxon suffered it share of slings and arrows years ago and they're not only still around, but significantly bigger. The memory of the American public is short and once the Gulf disaster is over and done with, BP will survive–and probably thrive–as Exxon did. The one thing I disagree w/ is punishing the local station owners. Most of them operate w/ onerous leases and operating agreements and have razor thin margins; particularly on gas. Unless you're able to verify that the station is actually Owned & Operated by BP itself, leave the little guys out of this. They didn't do anything to deserve the acrimony that is being directed at some of them.

  11. Lola Avatar
    Lola

    The environment is being trashed and the oil leak is still not yet plugged. If BP can't have a plan in place to plug a leak as soon as it happens, they have no business being allowed to drill in the first place. They AND the government have blown it allowing this horrifying environmental catastrophy to continue unchecked.

  12. Good Life Avatar
    Good Life

    rarely–if ever–make a purchase based on ad seen on TV ——Advertising isn't a bulldozer that knocks over a wall in one stroke. Advertising operates on "cognitive dissonance" which is a fancy way of saying conflict in the mind. The way it works is like a small hammer against the wall. The first stroke of the hammer might knock off a few grains of sand by not be really noticeable. But have someone pound that wall over and over and eventually the wall will weaken and fall. One McD's commercial sells nothing. Ten thousand will get every kid.

    Interesting, ads don't only act as hammers, they also act as trowels.. After you buy something you still see the ads and they reinforce why you bought the product. In other words they patch those holes made by the competitor's hammer. They help you resist trying the competitive product.

    So it is a constant hammering to get you and a constant troweling to keep you away from the others.

  13. Scott Avatar
    Scott

    If people want to do something do it to the creep we have in the white house who has done nothing but implement the Blame Game and has done nothing as far a clean-up and has taken 50+ days to even talk the the CEOs in charge. He has turned down a lot of offers of help that could have help with the clean-up, I blame obama for not getting on top on the spill from the start. You people who voted for that idiot, thanks a lot.

  14. geoff Avatar

    Good Life: there's something paradoxical (dishonest?) in the attempt to portray corporations and businesses as being omniscient, infallable, etc., while at the same time suggesting they waste a whole lot of money on advertising, trying to get you to buy a pile of crap you don't really need and which conservatives seem to try to argue aren't effective anyway (i.e. we eat at McDonald's because of personal decisions, not because we're told to do so, 24/7).

  15. John Carter Avatar
    John Carter

    The blame for the oil spill is on the EPA for allowing offshore drilling. Why not drill on land ?

  16. Justin Kredible Avatar
    Justin Kredible

    How pleasant to tune in and read rational commentary (other than Gee-off). Personally, I'm tired of this failed presidency of crisis and chaos…..For the first time in my adult life, I can't recall a presidency that insists on churning the American gut on a daily basis like this failed bunch…Don't sell advertising short; just look at what Asolerod and Associates produced in November 2008. We got a "Topsy-Turvey" president who acts stupidly and hasn't a clue as how to plug the hole or create jobs as he now prepares to kick McChrystal's ass while reneging on National Guard on the border as Iran assembles a nuclear weapon and flips him the bird as he plays golf and skips Father's Day. Rumor has it that Barrack Hussein Obamadinajad will have commercial aircraft and semi-trailer rigs running on solar, wind, and pedal power before the end of 2011!!!!!!!!! Where in the hell is the birth certificate???? Social Security card issued in Connecticutt??? Give me a friggin' break…………….Better yet, give me oil or give me death!!!!!!

  17. OasisChris Avatar

    I think it’s even worse that our past and present foreign policy destabilizes whole regions in order to keep countries from getting too powerful to prevent our access to their resources. Secretary of state Hillary Clinton has practiced a great deal of “let’s you and him fight” in South America and we continually destabilize the Arab nations in order to keep oil flowing.

    One of the greatest pieces of Orwellian doublespeak I’ve ever heard came from Dwight D. Eisenhower regarding was profiteers: “We must always be on guard against the undue influence of the military industrial complex.” He would have known. It was he who authored the current policy of destabilization, containment, and limited war as a cheaper alternative to world war, allowing war profiteers to continue making expensive weapons systems that were so devastating they couldn’t even be tested. Amazing amounts were paid out to “harden” buildings against nuclear attack, which, obviously, could never be put to the test. Espionage hardening went on as well, with similar results in that no good spook would ever disclose how something was found out.

    We continue to destabilize and meddle to prevent unification and strength in other countries so we can maintain our profitable relationships with them, essentially stealing their resources and allowing their own local kleptocracies to flourish. No wonder we’re loved abroad!

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